Glossary

Brand terms in plain words.

The words people search for, and what I actually mean by them.

Diagnose

Brand audit

A structured look at how a company shows up. I call mine a first look.

Diagnose

Brand health check

The same thing, usually asked for before a sale or a raise.

The problem

Brand leakage

Trust and value lost in the gap between what a business is and how it looks.

Diagnose

Brand due diligence

Checking how a company is seen from outside, the way you'd check its books.

Diagnose

Marketing audit

A check on campaigns and channels. Useful after the brand is clear, not before.

The problem

AI visibility

Whether AI tools can find your company and describe it correctly.

The fix

Brand positioning

The spot you hold in a buyer's head, next to the other options they're weighing. If you don't choose it, the market chooses it for you.

The fix

Messaging architecture

The order your story gets told in. What you say first, what backs it up, and what every page and pitch pulls from.

The fix

Rebrand and refresh

A rebrand changes what you are. A refresh makes what you are easier to see. Most companies need the second.

The fix

Chief Brand Officer

The person responsible for whether the market sees the business the way it really is.

The fix

Fractional CMO vs CBO

A fractional CMO runs the marketing. A fractional CBO makes sure the business is clear enough to market. Most companies need the second one first.

The one people mix up

A marketing audit checks the campaigns. A brand audit checks what the campaigns are pointing at.

Marketing audit

  • What it checksThe campaigns and channels.
  • The questionIs the marketing working?
  • When it helpsAfter the brand is clear.

Brand audit

  • What it checksWhat the campaigns are pointing at.
  • The questionIs the business easy to understand, trust and choose?
  • When it helpsBefore a sale, a raise, or more spend on marketing.

Twenty minutes. No deck.

Tell me where the business is headed. I'll tell you what I'd look at first.

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