How your business reads from outside

People decide what your business is worth before they ever talk to you.

I help owners close the gap between the business they've built and how it reads from the outside. Ideally a couple of years before there's a price on it.

Doug Belding, Chief Brand Officer. DLB Creative, Nashville, since 2010.

0481216202428323640% over asking Choice Health Centre, after a rebrand. Then a bidding war.
0481216202428323640+ companies read With Enid, since March 2025.
2010 running DLB Creative Sixteen years. Seven of them leading creative at SweetRush.
0152944597488103118132147 industry awards Earned with the SweetRush team.
Who this is for

This usually comes up at one of four moments.

Somewhere along the way, someone outside the business is about to take a hard look at it.

Growing

Growth has outrun the story

You do a lot more than people realize. The website still describes the company you were five years ago.

Raising

Before a raise

People with money are about to look you up. What do they find?

Two or three years out. The sweet spot. Selling

Before a sale

You've got two or three years. That's enough time to do something about how the business looks to a buyer.

Combining

After an acquisition

Two stories need to become one. Or the new owner needs the company to look like what they paid for.

The house

Most companies I meet are tired of lighting money on fire.

They spend on marketing. It doesn't convert. They get mad at the marketing. It's usually not the marketing. I think of brand as the house, and marketing as the party you throw in the backyard.

DLB · The house
House from the street with a side addition still under construction
Front entrance with two identical doors, a use side entrance sign and a dropped invitation
Front room with unpainted drywall and unpacked boxes
Hallway with a ladder, boxes and a coat, the party visible at the far end
Floor plan of the houseWhere do I go?Is this the right room?Left.Made it to the party
House from the street with a side addition still under construction
The same house from the street, finished
Front room with unpainted drywall and unpacked boxes
The same front room, finished and lived in
Hallway with a ladder, boxes and a coat, the party visible at the far end
The same hallway, clear, leading straight to the party
Full dinner party on the patio behind the house

People see the house before they ever come inside.

Most of them decide right here.

Can they even find the way in?

Your homepage is the front door.

Inside, the finish tells them what you're worth.

The look. The words. The proof on the walls.

This is where people get lost.

Nobody tells you. They just leave.

Here's where they turned back.

Most never made it to the party.

Finish the outside.

The first impression does its job.

Finish the inside.

Now the proof matches the promise.

Clear the path.

Now they can see where they're going.

Everyone made it to the party.

Same budget. A full table.

Guests still with you
01 · The street02 · The front door03 · Inside04 · The hallway05 · Where they left06 · Same party, different house07 · The party

Same party. Same budget.

Different house.

Fix the house first.

Then throw the party.

Book 20 minutes

If people have to walk through a half-built house to get to a black tie dinner, they don't trust the dinner.

See the whole thing
One story

Choice Health Centre.

A clinic in Dartmouth, Nova Scotia. I built the brand from the mark up. Then it went to market.

Read the case
What clients say

"I shared it with our marketing committee and we're going to make some of the adjustments Enid recommended. Really helpful!"

John Line, Partner and Managing Director, Copacino + Fujikado

"You have a very calming and even keeled demeanor in good times and in bad. And that... matters when you're partnering and collaborating with somebody." Marni Taradash, Client Experience Strategies

How it starts

Starting is small on purpose.

Three steps, and you'll know where you stand. No pitch deck. No 40-page report.

Doug Belding

You'll be talking to me the whole way. Not a sales team.

01

We talk.

20 minutes

Tell me where the business is headed and what's bugging you. I'll tell you what I'd look at first. If it's not a fit, I'll say so.

02

I take a first look.

Done by me, with Enid

A snapshot of where you are today, read the way a buyer would. Think of a car inspection, but for how your business shows up.

03

We sit down together.

In person or on a call

I walk you through what I found. What's worth fixing, what can wait, what's fine as it is. You leave with a short list in plain words.

Book the 20 minutes And no, you won't have to throw out everything you've built.
Who I've worked with

Big names and companies your size. The work is the same.

CVS Health logo, client
Estée Lauder Companies logo, client
Capgemini logo, client
Nashville CARES logo, client
Copacino + Fujikado logo, client
CORE Long Term Care Services logo, client

CVS Health, Estée Lauder and Capgemini: enterprise work. Nashville CARES, Copacino + Fujikado and CORE: companies closer to your size.

Doug Belding, Chief Brand Officer and founder of DLB Creative, Nashville
A bit of history

One senior person. That's the point.

I started in art school and animation. I've run DLB since 2010. For seven of those years I led creative at SweetRush, with a team of 30 and work for companies like Google, Hilton and Capgemini.

Now I do this for owners. Good people get brought in when the work needs them. But you're talking to me, start to finish.

More about me
Questions

The short answers.

What does a Chief Brand Officer do?

Makes sure what the market sees matches what the business is. I look at how a company shows up, find where it's losing trust, and fix it.

Who should I talk to in Nashville about brand before selling my business?

That's what I do. I'm in Nashville and I work with owners and their advisors, usually two to three years ahead of a sale.

Is this marketing?

No. Marketing is the party. This is the house. If the house is right, the marketing you already pay for starts working.

Start with a 20‑minute call.

You tell me where the business is headed. I'll tell you what I'd look at first. No pitch. No slides.

Book 20 minutes